When patients first arrive for their new patient appointment, they sign in and are asked to turn in or complete a new patient packet along with copies of all insurance information. Once all information has been verified, they are taken to the lab department for any test, x-rays, or services that may be needed. After leaving the lab patients are taken to an exam room to be seen by a physician. After visiting with the physician a patient may go back to the lab for further tests or services as recommended by the physician or go to check out.